Have a question about your Orion subscription or how to submit your work? Here are some of the most common questions we receive:
I haven't received my issue yet! When am I going to get it?
Often, it can take between 4-6 weeks for you to receive your issue, depending on when you subscribe within our quarterly cycle. If more than 6 weeks have passed and you still haven't received your issue, please email our Business Manager Karen Gagne at email@example.com. Let her know your current mailing address and she can re-send you your issue!
I haven't received my book purchase/other merchandise yet! When will I receive it?
We use USPS media mail to send out books and other merchandise, which can take between 2-4 weeks to arrive. Given ongoing COVID-19 related issues, the shipping time may take longer than expected. We apologize for this delay! If more than 4 weeks have passed and you have not received your purchase, please email firstname.lastname@example.org and we'll be happy to check on your order and provide you with more detailed shipping information.
How do I renew my subscription online?
We don’t have a separate form for renewals. Our system is set up to look for existing records, so if you already have a subscription it will tack it on to it. Subscribe or renew here.
How do I access my digital subscription?
After purchase, you will receive an email with a link to digital version of the magazine.
To access your new digital issue, take these five easy steps. Note: You will only have to do this once. All following issues will be added to your library whenever a new issue is released, and Orion will send you an email to remind you of its availability.
1: Visit https://orionmag.zinioapps.com/sign-up.
2: Enter your email address (use the email you used to purchase the magazine).
3: Create a password.
4: Tap Register.
5: Tap on the Library tab to access all of your issues. Enjoy!
I'd like to take advantage of the $29 introductory offer I saw in an issue of Orion, but I can't pay that price online. What can I do?
If you'd like to take advantage of our $29 introductory subscription offer, you're welcome to mail a check to our Northampton MA office, and we'd be happy to process it for you.
Our mailing address is:
1 Short St, Ste. 3
Northampton, MA 01060
When will the submission window be open again?
There are no set dates on when submission windows will open. Our editors will ask for special material when needed throughout the year. Keep an eye on Twitter, Facebook, email newsletters, and the submission page.
Do you accept poetry submissions?
We are not currently accepting any poetry submissions.
I would like to contact a writer or photographer.
We don’t give out personal information to our writers or photographers, but would be happy to forward something along to them. You can send email to email@example.com or a letter to Orion Magazine, 187 Main Street, Great Barrington, MA 01230.
Do I need permission to copy an article?
Permission is only needed when it is used in a format that will be sold. Feel free to copy and share with your family and friends.
Are there educational discounts for magazines and books?
Yes, there are. Please contact Karen Gagne at 888-909-6568 or firstname.lastname@example.org.
My magazine arrived damaged.
Sometimes our postal system gets a little rough with the processing of mail. If you issue arrives damaged please email email@example.com and a replacement will be sent to you.
I am receiving two issues in the mail.
Sometimes our system doesn’t always catch a pre-existing record. Email firstname.lastname@example.org with the two names and we will get the records merged so that you only receive one in the future.